What would you do if your internet provider blamed you for not receiving the speeds you’d been charged for, then told you it ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Comcast on Wednesday announced the start of construction to connect more than 4,500 homes and businesses in the Town of Bedford to reliable, high-speed, symmetrical internet.

Thus, IoT service orchestration can influence the development and trustworthiness of intention to use behavior. This study aims to explore the success factors of IoT service orchestration to create ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...