senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.

Comcast faces challenges from declining cable subscriptions and fierce competition but sees growth potential in wireless, streaming, and theme parks. Despite broadband customer losses, Comcast's ...

When El Car Wash needed a trusted partner, company leaders quickly discovered Comcast Business offered tailored solutions for ...

In the latest American Customer Satisfaction Index survey, fiber broadband's fast speeds place it far ahead of cable, with AT ...

Dense Air, a pioneer in shared wireless infrastructure, announces our rebrand to IONX Networks, a move that reflects our ...

This merger will combine Charter's 31.4 million customers with Cox's 6.3 million, creating the largest cable and broadband ...

The deal brings together two of the biggest cable companies in the country at a time when pay-TV firms are losing subscribers ...

The US broadband market is rapidly consolidating, leaving fewer choices as six of the top 10 internet providers were involved ...

Charter Communications, the second-biggest cable operator in the US, has signed a deal to buy the third-largest cable company ...

Data underscores the importance of building and sustaining brand trust in the digital era: About 40 percent of Americans will no longer use a brand they don’t trust. In comparison, four out of five ...

The upcoming launch of a streaming ESPN service solves a lot of problems for the media giant, but creates a lot of problems ...