Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

Comcast has agreed to issue refunds to 15,600 customers ... and that it charged for services and equipment that customers did not request," the settlement announcement said. Comcast also "promised ...

Comcast received the dubious honor ... that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company ... Edith Ramirez. "The issue here is simple: 'unlimited' means ...

"Earlier, some customers experienced intermittent service disruptions as a result of a network issue," Comcast said. "We have addressed the issue and service is now restoring for impacted ...

Comcast has had previous outages in Kent caused by vandalism, including April 22 and Jan. 21 of this year and Nov. 30, 2023.

Comcast is making it easier for customers to stay connected and manage their services by putting the answers and tools at their fingertips ? literally. The cable network has launched the SMS service ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

Comcast on Saturday reported restoring service to 64% of its customers statewide impacted by Hurricane Milton, according to a noon update posted to the company’s storm response page. Some ...