Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

[They told us] to say how much better Comcast is than the rest of the competition. 'Why would anyone leave us?'" It wasn't just the tech department; former customer service employees also ...

Comcast Corp. is reorganizing its Northern California customer call centers by closing one in the East Bay and seeking to entice more customer service representatives to work from home.

Ricardo Brown didn't have to wonder what Comcast thought of him ... Brown suspects a customer service rep did it after she called the company to cancel the cable portion of her service.

Comcast reported a steep decline in broadband subscribers for the fourth quarter on Thursday on competition from telecom firms that have been bundling 5G mobile services with internet plans ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI.