After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

Comcast will soon let its customers to bypass the cable box and get Xfinity service directly on their ... "In light of the success of the apps-based model in the marketplace, the far-reaching ...

[They told us] to say how much better Comcast is than the rest of the competition. 'Why would anyone leave us?'" It wasn't just the tech department; former customer service employees also ...

O’Rourke, an accountant, claimed that he was fired from his job after complaining to Comcast about a series of incorrect charges, triggering an ensuing nightmarish customer service experience ...

Comcast Business commercials consistently emphasize these qualities, showcasing how their services can help businesses operate more efficiently and effectively. This is often done through visual ...

Comcast reported a steep decline in broadband subscribers for the fourth quarter on Thursday on competition from telecom firms that have been bundling 5G mobile services with internet plans ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI.

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).