After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

CATV大手の米Comcastが、Webベースのコンタクト管理サービスやソーシャルネットワーキングサービス（SNS）を提供する米Plaxoを買収することで合意し ...

ブロードバンドおよびケーブルテレビ企業のComcastは、自社サービス「SmartZone」にオープンソースソフトウェア企業のZimbraの技術を採用したという。

Remember Comcast‘s customer rep from hell, who insisted that a subscriber answer a barrage of questions before being allowed to cancel the service? Or the customer who was fired when he ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

To fill in the gap between products offered and services provided, Comcast has recently launched Xfinity Signature Support, an advancement in the direction of customer service. Xfinity Signature ...

[They told us] to say how much better Comcast is than the rest of the competition. 'Why would anyone leave us?'" It wasn't just the tech department; former customer service employees also ...

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth Comcast isn’t exactly known for its great customer service. Much (metaphorical) ink has been ...